Return Policy

your satisfaction is our prime priority

With the exception of accessories and some of the vintage watches,  several specified brands of watches come with a return policy.

Every item bought from GM Watches will be tested on timing machine for accuracy before we ship. In the event that you received a damaged or wrong order, it must be reported to GM Watches within 24 hours or next working day from the delivery date. Thereafter you have up to 14 days to return the watch back to our office.

In the event of a return with refund requested, within 7 days of purchase date, shipments from outside the Hong Kong are charged HKD 400.00 PER WATCH (Shipping Fee). Fees will be deducted from the final refund. Refunds will be processed as soon as returned items have been checked and accepted.

Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded due to exchange rate fluctuations and/or bank charges will not be reimbursed

All Pre-order cannot be refund/cancelled once the deposit is made.

For returns with refund requests, the shipment and any eventual import fees are at the client’s expense. Orders paid by Paypal or by bank transfer will be refunded to the original account.

Please contact us at prior to return.

The RETURN POLICY is only applicable to orders placed through our website.


– You’ll need to pay for shipping and should consider insurance because the watch will be your responsibility until we get them back.

– For returned item that was shipped for free, the original amount saved by free shipping (the actual shipping cost estimated at about HKD 400) will be deducted from the refund.

– Item(s) must not have been worn, altered or strapped on in any way, and must not show any signs of use. Straps must be in perfect condition and must not be marked in any way. Do not remove any plastic covering from the watch, bracelet, buckle, hang tags, security tags or other items until you know you will keep the watch.

– Items must be returned with all original tags, packaging and other accessories (tools, extra straps, etc.) received with the order.

– Watches and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.

– Returns must be packaged in bubble wrap.

– In the case of defective or incorrect products / items, customers must follow the instructions above. GMWATCHES.HK reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.

– GMWATCHES.HK reserves the right to refuse returns that are unauthorized. If an unauthorized return is accepted, GMWATCHES.HK will deduct a 10% administrative/re-stocking fee from the refund.

– GMWATCHES.HK will not accept returned merchandise that does not follow the terms and conditions of the returns policy. Such items will be returned to the sender at the original shipment address.


– We don’t provide any refunds or exchanges, or accept any cancellations or returns for Sale Items.

– Items that has been custom ordered or personalised in anyway, it is not eligible for return and all sales are final.

– Watches that has their original wrappings removed, bracelet sized or worn are not eligible for return.

When item arrives at our warehouse in a unsellable condition, GM WATCHES reserve the right to refuse a refund on the item or deduct 30% of the original selling price from the refund amount.


Version 1.1

Last updated: September 2017