Shipping & Delivery

we ship to over 30 countries in the world

Delivery Information

 

GM Watches uses the best carriers in the business to make sure your order gets to you safely. We provide Hong Kong local delivery, and also ship worldwide.

An email with the order details will be sent to you automatically once an order is placed.

Orders are shipped within 3 working days from GMWATCHES.HK in Hong Kong
Hong Kong – Monday – Friday for orders received before 1.00pm(GMT+8).
Orders placed Friday evening, Saturday, and Sunday will be processed on Monday morning.

A signature is required for any goods delivered, at which point responsibility for your purchased goods passes to you. If you do not receive the goods in person (i.e. for gift orders or where an item has been signed for by a concierge/reception desk) then the person who signs for the package confirms receipt and is accountable for the package.

Pre-Orders are debited and invoiced the day of Order Placement. Shipment will be the day that the product arrives.
*Pre-Orders are confirmed orders and as such they are not refundable.

All orders are trackable online. An automated email will be emailed to you once your order is dispatched.Our website members can check the order status and tracking number on “Order History” page. 

Every item bought from GMWATCHES.HK will be tested on our timing machine for accuracy before we ship. In the event that you received a damaged or wrong order, it must be reported to GMWATCHES.HK within 24 hours or next working day from the delivery date.

Any shortages or damages must be reported to GMWATCHES.HK within 24 hours or next working day from the delivery date.

GMWATCHES.HK reserve the rights to ship DHL Express orders via Aramex Express or Hong Kong Post Speedpost Service for out of boundary locations.

GMWATCHES.HK reserve the rights to ship Hong Kong Post Speedpost orders via DHL Express or Aramex Express for locations we deem unsafe to ship using Hong Kong Post Speedpost

In all cases, GMWATCHES.HK reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond control. Please note that during promotions and sales there may be delays in immediate shipping.

The deliveries will be suspended under severe weather conditons, such as  when black rainstorm signal is in effect or typhoon signal No. 8 is hoisted. We will re-arrange the delivery as soon as possible after the weather changed.

 

Hong Kong Customers’ Orders

1. Hong Kong Courier Deliveries

Courier Service Provider:
Smart Post by www.hongkongpost.com (for residential areas)
SF Standard Express by www.sf-express.com (for industrial/commercial areas)
*You can track and trace by using the tracking number on above website

 *If you want to self-pick-up at SF Express station, please write down the “SF Pick up: SF Express Code and address of SF Express station” directly when you will in the delivery address.

2. Self Pick-up (FREE Shipping)

Self-pickup at GM Watches Retail Shop
Welcome to come shopping or self-pickup at our retail shop.
Opening Hours:
13:00 – 21:00 | Monday to Saturday
14:00 – 20:00 | Sunday
Retail Shop Address: Shop 803, 8/F., Sino Centre, No. 582 – 592 Nathan Road, Mongkok, Kowloon, Hong Kong SAR

All the above delivery methods depending on shipping option chosen during checkout.
The delivery may take 1 – 5 working days. Please contact us if you still not receive the mail after 5 days after delivery notice received.

Overseas Customers’ Orders

1. Overseas Courier Deliveries

Courier Service Provider:
E-Express Service by www.hongkongpost.com (accessories items)
Speedpost Service EMS by www.hongkongpost.com (accessories items)
SF Standard Express by www.sf-express.com (watches items)
DHL Express Service by www.dhl.com.hk (watches items)
Aramex Express Service by www.aramex.com (watches items)

All the above delivery methods depending on shipping option chosen during checkout.
The delivery may take 1 – 5 working days. Please contact us if you still not receive the mail after 5 days after delivery notice received.

Shipping Fee & Estimated Transit Time

 

Hong Kong Orders Shipping Fee & Estimated Transit Time 
(final shipping charges are subject to the order items qty / weight)

Courier Options Shipping Fee

Estimated Transit Time

by Smart Post

 HKD 20 – HKD 100

 1 – 3 Days
by SF-Express

 HKD 50 – HKD 80

 1 – 3 Days

Overseas Orders Shipping Fee & Estimated Transit Time
(final shipping charges are subject to the order items qty / weight)

Countries

E-Express (7 – 14 Days)

Speedpost (2 – 5 Days) SF-Express (1 – 2 Days)

DHL Standard / Aramex Standard

(1 – 4 Days)

Macau

HKD 60 – HKD 100
China

HKD 130 – HKD 200
Taiwan

HKD 130 – HKD 200
Japan HKD 80 – HKD 240 HKD 160 – HKD 240

South Korea

HKD 80 – HKD 160 HKD 160
Singapore

HKD 80 – HKD 160

HKD 160
Thailand

HKD 80 – HKD 160

HKD 160
Indonesia

HKD 80 – HKD 160

HKD 160
Malaysia

HKD 80 – HKD 160

HKD 160
Philipines

HKD 80 – HKD 160

HKD160
Vietname HKD 80 – HKD 160 HKD 160
New Zealand HKD 100 – HKD 240 HKD 200 – HKD 240
Australia HKD 100 – HKD 240 HKD 200 – HKD 240
US HKD 100 – HKD 260 HKD 220 – HKD 260
Canada HKD 100 – HKD 260 HKD 220 – HKD 260
France HKD 100 – HKD 350 HKD 280 – HKD 350
Germany HKD 100 – HKD 350 HKD 280 – HKD 350
Sweden HKD 100 – HKD 350 HKD 280 – HKD 350
Switzerland HKD 100 – HKD 350 HKD 280 –  HKD 350
Norway HKD 100 – HKD 350 HKD 280 – HKD 350
Spain HKD 100 – HKD 350 HKD 280 – HKD 350
UK HKD 100 – HKD 350 HKD 280 – HKD 350
Denmark HKD 100 – HKD 350 HKD 280 – HKD 350
Italy HKD 280 – HKD 350
Finland HKD 280 – HKD 350
Ireland HKD 280 – HKD 350
Poland HKD 280 – HKD 350
Austria HKD 280 – HKD 350
Portugal HKD 280 – HKD 350
Belgium HKD 280 – HKD 350
Hungary HKD 280 – HKD 350
UAE HKD 300 – HKD 380
Saudi Arabia HKD 280 – HKD 650 HKD 480 – HKD 650
South Africa HKD 280 – HKD 650 HKD 480 – HKD 650

Canada: Up to 6 weeks due to customs. Please use DHL Express if urgent.

*All transit time quoted are quoted according to working days and estimated by Hong Kong Post Speedpost / DHL Standard Express. Working days exclude Saturday, Sunday and public holidays in most destinations.

In rare cases, it may take up to 21 working days for orders to be delivered. Should you need the items urgently (eg. birthdays, weddings, anniversaries, etc) we offer DHL Express courier which is a guaranteed service.

GMWATCHES.HK shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of GMWATCHES.HK

AVAILABLE MERCHANDISE: IMMEDIATE SHIPPING
Orders with available merchandise are shipped the same day as order placement from Monday-Friday before 1.00pm(GMT+8). (Orders placed on weekends are shipped on the following Monday).

In all cases, GMWATCHES.HK reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond control. Please note that during promotions and sales there may be delays in immediate shipping.

SHIPPING CHARGES

Some locations might incur additional charges due to out of boundary locations. Extra charges will be communicated before dispatch.

**Delay are to be expected during festive seasons**

 

TRACKING WEBSITES

DHL Express DHL Express
SF Express SF Express
E-Express Hong Kong Post
Priority EMS Hong Kong Speedpost
Aramex Express Aramex Express

 

Version 1.0

Last updated: September 2017